50 complaints on BBB
There are almost 50 complaints against PureKana on Better Business Bureau. Most of them are for fraudulent, unapproved charges. Unfortunately I'm switching to a new brand of CBD products after using PureKana for many years. You can't reach anyone by phone if you order directly from their website and are forced to email instead. The loyalty program seems to be intentionally deceptive in several ways. I emailed for months with customer service about missing rewards after following a link to leave a review for reward points. I finally just gave up. There is also no information stating if you cash in reward points that you can't use them with a discount code. Once cashed in, there is no way to use them that makes sense financially (because you lose the discount) and you can't undo the decision.