Support is AI based with no physical intervention.
My wife and I have used mail.com for many years, but before Christmas my wife's email was blocked and she could not send or receive email. On her behalf I contacted support and was sent a questionnare which after filling in would result in email being unblocked. This was filled in and sent to them and the response was exactly the same as before with the same details being asked. This happened a further four times with no success, so my wife has had to choose a new provider. Customer support at mail.com would appear to be AI based, with no physical intervention, so do not consider opening an account with them