SCAM ALERT! Misleading product video, late delivery, and refusal to refund
SCAM ALERT! I ordered two Beanie Hat For Women (£15 each) in November 2025 as Christmas presents. They arrived in the first week of January 2026 — TOO LATE to be useful — with no apology, no explanation, nothing. The bigger issue is the QUALITY. What arrived was appalling and clearly not what’s shown in the promotional video. The video presents a sleek, premium-looking beanie made from what appears to be higher-grade fabric. The items I received looked and felt like cheap substitutes — the kind of thing you’d expect from a low-cost bulk shipment, not a “premium” product. I asked for a full refund on the basis that the goods were not as described. They categorically refused. Instead, they first offered £2 compensation (seriously), and after five email exchanges their “final offer” was £7, claiming it’s the maximum allowed “per policy”. So: late delivery + product not matching the advertising + customer service hiding behind policy rather than resolving it properly. This company is a SCAM.