Their "30 Days Money Back Guarantee" does not exist in practice. Refund refused despite their own policy and repeated stalling.
We purchased "Subscriptions For WooCommerce Pro" based on a feature explicitly advertised as "Ability to take renewal payment from a certain date." We reasonably expected this to mean assigning an individual date to each renewal, which is a documented, common business need. Within hours of installing the plugin, we discovered it only supports one fixed recurring interval - not individual custom dates. We never used the plugin for any live transactions. We requested a refund immediately, well within their advertised "30 Days Money Back Guarantee," and referenced their own refund policy, which states they will reimburse the full amount if they "cannot fix the issues in the plugin or our plugin features have some issues." Instead of a refund, we spent over a week being run in circles: first denial that any discrepancy exists, then a pitch for paid custom development, then "escalation to management," then a request to state our budget for the paid workaround, then denial again. At no point did they clearly say yes or no - just endless redirection toward spending more money. Their own refund policy also states that customers who file a PayPal or credit card dispute will be denied a refund and banned from future purchases - a clause we found telling, given how this whole process unfolded. We ultimately had to open a formal dispute with PayPal to try to get our money back for a product that simply does not do for us what it says on the product page. Once they have your money, it seems very unlikely you'll ever see it again. Their support doesn't seem set up to solve problems - it seems set up to stall you until you give up or agree to pay more.