I have transfer $1K from my acct with…
I have transfer $1K from my acct with POSB/DBS to another bank for my credit card payment, transferred did not go thru due to error / high traffic, system ask to try again later. Finally managed to transfer on the 4th tried but instead of debiting $1K from my acct, all the previous 3 unsuccessful transfers were also deducted from my acct, leaving me with only few dollars left. It’s being 4 days since this incident and the bank have not credit back my $3K. Everyday the reply I got from them was waiting for back end to check. Not sure what is the back end doing? Is their IT team trustworthy, why the team was not able to trace or check what happen after so many days. I have also confirmed with my credit card bank and it’s confirmed they only received $1K being credited, so where is my $3K? Very disappointed with this type of service from DBS, send feedback and the reply was as good as no answer. Imagine if I need this money for emergency, who is going to be responsible???