Not bad definitely need improvement
Website and app need to update its acceptable range of the goods that's authenticated. Bought 2 pair of shoe from Novel, the 2nd pair quality is kinda out of satisfactory due to stitching and the delivery failed to delivered(don't know why) in the end i went down to collect myself as i don't wanna wait for another 2-5 days. The support team responded quiet fast though. Overall is good but definitely a whole lot to improve.