Disappointed customer
Sadly I had a very frustrating experience with Poetchic. I placed an order on 25th October 2025 for some 'crystal glass' globe decorations totalling $95.82 USD. I knew straight away that the order was not correct when the flat package was delivered through my letterbox which came from a Belgium address. I received flat plastic/resin type round cut outs. I immediately contacted Poetchic and was initially given the option to keep the items and receive a 20% refund. This was not acceptable to me and was then offered 40%. I also declined this and they then provided an address for me to return the items to China stating I could not return the items to the address they came from. I returned the items at a cost of £10.80 GBP, making sure they were tracked all the way, and then began the lengthy wait for a refund. After several months of sending emails with photos and receipts I finally received a refund of $76.66 on 15th April 2026. This was not a full refund and I did not receive the shipping cost back but had I not persisted in pursuing the returned order I very much think I would not have received anything back....needless to say I will not use this company again!