finally received refund
i had previously posted a review about not receiving my refund for something i was not supposed to have ever been charged for, and have since received the refund. after a week of not hearing from them, and posting the review, i heard from them within two hours. and my refund was being processed. was still such a hassle to have to even go thru all of that to get my money refunded that shouldve never been taken.. but i did finally get it at least. so i revised my rating from a 1 star.