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Lars Löfstrand

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Tomtop

Demands me to pay for return of Item not orderd.

I ordered ONE item, and tomtop.com delivered TWO items. Now they are demanding that I pay the shipping costs to return one of the items. Completely unprofessional! Not only do I have to go to the post office and return the item that tomtop.com sent by mistake, but they also want me to pay the postage for the return. The responses you get from "Yeri" & "Faye" are completely absurd; they don't read what you're writing and just follow pre-written templates that are completely unrelated to what happened. A prime example of incredibly poor customer support. I will never order here again and urge others to think twice before placing an order with them. /Lars

2024-11-20