Charged for baggage because of an employees rebooking mistake
WOW I hate this company- We should’ve read the reviews before choosing them!!! My uncle and his family booked a flight with this company to another country with two free bags per person and they had to reschedule because their Covid negative tests were not within three days of the flight. When the agent, Anna, rescheduled, they paid $1,000 to reschedule but she forgot to include the 2 free bags per person for international travel and only checked off 1 bag per person so they had to pay over $1,100. When we called to get reimbursed for this, they kept asking questions the first time but got nothing done. We called the second time and the guy said it was Anna’s fault and they’d pay us back for that since the returning ticket is also for 1 bag each. They still got nothing done. Then the third time a person said they’d get a supervisor and then someone in my family had to yell on the phone because they refused to give us a refund even though they said they would. They finally ended with they’d try and get back to us. They lied. They didn’t get back to us. They didn’t respond to our emails and so we had to call them again. It was so frustrating and now my uncle’s family is coming back here and they had to pay around $750 for extra baggage. DO NOT TRUST ANYTHING THEY SAY AND CHOOSE A COMPANY WITH BETTER REVIEWS- THEY WILL SCAM YOU AND GIVE FALSE PROMISES!! I hope for the best for anyone hoping to book a flight to not book with this company!!