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R. de Wilde

荷兰

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Jollynova

Good quality frames & excellent customer service

First off, Yes it's from China but so is any other frame these days. This is just straight from the source. The frame quality is superb. If you don't like waiting up to a month, don't bother. The customer service is excellent! I ordered glasses with medium prescription and cylinder. I chose the lowest index so the edges of the glasses came out having a super fish bowl effect. I contacted customer service and they offered to send new ones. I told them I didn't quite like the frame either so I got to pick new ones and they even paid the difference. The new pair however was worse because the glass size was bigger, the effect was worse. They told me it's because of the thinness. So they offered me to send another pair with slightly lower index and they gave me a 10% refund. I got the glasses and they are perfect! So moral of the story is, understand the limits of your prescription as there is no warning with higher index choices. They do have a page which has good guidance but I didn't find that until after. Do recommend!

2026-05-09