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Hannah

美国

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PROVEN Skincare

Proven made my acne worse.

Proven made my acne worse instead of better. I have been using it for 3 shipments, and my acne did not improve. I tried retaking my skin quiz so that the ingredients would change to target my acne more. After retaking the quiz, I saw no change in the composition. I reached out to customer service specifically asking for the differences in formulation for my original formula (light acne) and my new formula (bad acne) and the customer service rep did not answer the question and gave a general response like: "just stick with it". Well, I have stuck with it in order to get my 4th order free and I don'y plan to keep ordering the entire system. I might continue to buy the night cream, but I haven't decided on that yet.

2021-08-23有帮助 1