I mistakenly ordered the wrong product
I mistakenly ordered the wrong product - AI Repair - to recover data mistakenly deleted from an external hard drive. Jesse at Customer Service most helpfully steered me through my problem, and I purchased the right program - Data Recovery - which has worked perfectly. Not only was Jesse prompt and courteous in email replies, but he/she organised for a refund of the first incorrect order of AI Repair. Now that is first class customer service. Thank you Jesse.