Website is terribly outdated
Website is terribly outdated. I need to email customer service to create a VIP online account (why? Don't you have my details when I shop at your retail store?), also need special code for birthday discount (have to email customer service to get it) even though I've provided my personal details including birthday upon account creation, and then you need the staff to "activate the birthday month user for the account" before you can actually use the promo code. Please upgrade your system so that your staff don't need to do such non value added work.