Up till now have loved SHO bottles…
Up till now have loved SHO bottles having owned about 5 bottles in the past! However I have just had terrible customer service as a sports bottle I received at the end of January 2026 to use with just water smelt awful after only a few hours every time. I emailed to complain, but they were adamant that it was my fault and something I was doing wrong, all instructions on use and storage have been followed ‘to the letter’ as this is the way I am! They offered me a 20% discount, which is something they are offering at the moment anyway, so didnt offer me anything! And refused to replace the bottle. I wont be using them again! I did buy a new bottle during this complaint as it was needed, and it doesnt smell at all when used! The least they could do is re-imburse me for that one as its the same price.