Why didn't my formula change?
I got the information I needed, but I'm disappointed that I've requested several times for the changes in my formula to be made obvious to me. Even though I asked for more exfoliation this last time around (by completing the online information), I was told my formula was the same. Ok, but why? Would it not be good for me? I really like the product, but I'm concerned about the lack of transparency. I've tried to communicate this same thought previously, but I haven't seen anything change.