Funding Talent 2.0
This review may hurt me, because I am currently a customer with SurgeTrader. What was once the standard in the industry, now feels all too familiar (hence the title). While some customers refuse to post 1 star reviews (because they want Surge to keep recruiting customers in hopes that the audition fees will help them get more money to pay past due invoices to profitable traders), most are incredibly frustrated with how Surge is treating their customers. Here are 10 reasons why you shouldn't join Surge: 1. I signed up for Surge before the migration and was forced to sit on my hands for nearly two months. I was receiving updates a week or so from another prop company that's new, before Surge, which has been in prop trading years before this other prop. 2. THE DISCORD COMMUNITY IS INCREDIBLY DEPRESSING. Everyone is upset, and for good reason. There are a few people who try to keep a positive outlook, but the reality is, most are upset, have been patient, and it seems like it's all for nothing. 3. DISCORD MODERATORS ARE TERRIBLE. They delete comments that mention Surge's obvious liquidity issues. They don't respond to inquiries. 4. CUSTOMER SUPPORT IS ALMOST NON-EXISTENT. When sending emails as an existing customer, with concerns, they send the same copied and pasted, vague messages they send everyone else. (Just look at the responses they place on trustpilot.) If you know anything about customer service, you know this is unacceptable. (The Ritz Carlton became what it is by focusing on the subtle, yet different needs of each customer). 5. PAYOUT DELAYS. The model of their payout structure is to space out payouts 30 days. Customers have been waiting since March and April and still nothing. I've been in the discord for over a month and I've seen two verified payouts (each one less than $1,000). The reasoning has been that they are processing payouts in the order they have been received, but everyone active in discord knows its all a lie. There are traders who have outstanding invoices over a month old and the two I've seen get paid out were only 3 weeks or so old. They seem to be going in the order of smallest payouts ONLY. 6. PAYOUT DELAYS. Even IF they pay, you cannot treat Surge as a legitimate prop firm. Many are using props to produce a consistent, scheduled way of producing income. The fact that they keep telling customers "there is no timeframe as to when payouts will be completed" gives no confidence to those who have been waiting for weeks. 7. PAYOUT DELAYS. The structure of the payouts is for you to get an approved payout, then you can begin trading the account again, to make more money for the next payout period. They aren't paying, which causes the traders who are owed a payout, to not even be able to trade on the fresh account, furthermore causing delays in producing income. 8. MARKETING>CUSTOMER CARE. I can speak for 99% of the customers of Surge. We feel slighted at the fact that we see the CEO and others flaunting fast cars, private jets, etc. marketing to new customers, all the while not taking care of the existing customers who have used their hard earned money to purchase accounts. 9. MARKETING>CUSTOMER CARE. They are still marketing 100% payouts, payouts from day 1, flash auditions, etc. Outside of the customers who are owed money, even the customers who have passed 1 phase flash accounts, and 2 phase accounts, are having to wait weeks to receive the funded accounts. 10. MANUAL SYSTEMS. All of these issues are being blames on manual systems. Surge has been in the game far too long to not have systems in place to make everything more efficient than it was in the past. Everything good about Surge has deteriorated and no longer exists. I still have an audition account, but not taking it seriously, because I'm afraid that I'll experience the disappointment that everyone is. It feels like they are using a last ditch effort to make as much as they can and then sail off into the sunset, while laughing at everyone who thought they were legitimate.