Horrible attitude and service!!!!
Bought a Air 2S a week ago. Opened the box and the battery on the drone was completely unresponsive. Tried charging and the charger indicated a faulty battery. Put it back on the drone and tried charging it that way for 2 hours - still unresponsive, then the same again for over 5 hours. Still unresponsive! Called customer service - very obviously not in the US - with an attitude, was told to do the recharging on the drone again for longer!! ? and if the didn't work to call the retailer. What? Repeat a useless effort and then call the retailer for brand new equipment being dead on arrival? Some manufacturing support! If the drone did not work as well as it does, I would not be supporting DJI with my money! HORRIBLE attitude and service! Edit: DJI wants me to "Double confirm"? What does "completely unresponsive" mean to you? No lights, no response of any kind. DOA! The drone on the other hand, works great with minimal learning curve. I would not be as irritated by DJI if the tech assist rep was not so rude and have such a dismissive attitude. Very poor training which reflects very poor customer importance or care from DJI! Edit 2: My battery was finally replaced. Took more effort than it should have, but it was replaced so I increased the stars from 1 to 3.