Horrible Experience - Misrepresentation - No Customer Service
I purchased a painting by Claude Vernard. the item was shown on the Live Auctioneers website as being framed. I received the painting on the 5th of January, several weeks after the auction. It was very poorly packaged (that’s an understatement)… and horribly damaged. It was rolled in a makeshift paper and cardboard roll…. It was not in the frame as represented at time of auction sale. A perfectly good piece of artwork destroyed. I buy and sell hundreds of collectible original paintings every year… and this takes the cake. I’ve never seen such utter disregard for art. I’m mad as hell…they should be ashamed. Horrible experience!!!! I emailed Jasper 52 and they have not replied to offer any resolution....not even "I'm sorry". If I handled my business this way...I would be out of business. Not good!