BUYER BEWARE DON'T GET BURNED the sisal…
BUYER BEWARE DON'T GET BURNED the sisal rug we ordered will not lay flat. We made the mistake of giving the rug time to settle out after being rolled up. The ripples never settled out. We were not concerned as we fully expected the rug simply to need more time. After 30 days a rug expert friend stopped in to assist. They concluded the rug is defective and the ripples are permanent. BUYER BEWARE the 30-day return policy applies to defective rugs too. The rug is also not returnable if it is considered custom. No return accepted period! They were not even interested in our returning the rug to see what the issue may be. Go figure after spending $650+ all we get is sorry. Will never buy from this company again! Very disappointed in Denver.