End of Hosting Agreement Challenges
UPDATE: After a few emails sent to Compass, I will give them credit, they responded fairly to me and have agreed to remove my miner from retirement protocol and are honoring their commitment to make things right. Thus I am updating this experience to a positive one. There are still a few more steps involved but, so far, they have been fair once I brought the errors to their attention. Thus, I have updated my rating accordingly. I will stay optimistic that this closes out quickly. PREVIOUS: To begin, I am putting two stars here but will update this review and give Compass more stars if this situation is resolved quickly, fairly, and equitably. I have been loyal to Compass for more than 4 years (including Compass's extremely rocky start during the pandemic where they took over 13 months to bring s19 units online after collecting $$ from me) - I was understanding because I knew that there were crazy ASIC chip backorders and supply chain issues. But over the years there have been many ups and downs. Here we are in another big Down. A week ago I received notice that they would be unilaterally altering the terms of their Hosting Agreements and if we elected to not accept these new terms, they would cancel the hosting Agreement. So, since I did not agree to the new terms, I followed their instructions and asked to cancel my Agreement. Then they sent me a "retirement contract" asking me to irrevocably sign over rights to my equipment - meaning my personal property would simply be handed over to Compass or an unidentified "Buyer" as they framed it? Then my miner was taken offline and I have not received a single reply from their customer service team for the last few days with roughly 3-4 emails sent to them, now all unanswered. This seems odd and perhaps this retirement agreement was a "standard boilerplate" agreement that was sent to me in error. I hope so. Compass has usually "done the right thing" in the past and has historically returned my equipment to me when my Hosting Agreement came to an end, so I am hopeful that they take the high road and do the right thing here. Please do the right thing here, Compass. If you do, then I will re-rate my experience and give you a better rating. Usually in the end you are honorable, in my experience. So, I am trusting you here.