英国
Today contacted Growatt as battery was not discharging, called waited about 3 minutes to speak to team member who on checking my system said that it required to be passed on and they would report back via WhatsApp in about 15 minutes. Yanni sent message back promptly saying that he would update the software. True to his word my system is working . 5 Stars to the team at Growatt.
My 5.5 kWh solar panels and Growatt inverter with10 kWh battery storage is working well now that we are moving into spring and the sun is shining. My system was installed just before Christmas. I have been very fortunate as the ShinePhone app is working great, on only two occasions has there been difficulties connecting. Whither this was due to server or network I don’t know, as when I tried later all was well. The app gives me all the relevant information automatically and access to more in-depth technical information about my system if required.