HORRIBLE service to the point of theft, okay products
The products are good, but the customer service is so horrible to the point of actual theft. Once, a monthly order was not delivered but I thought maybe it was my mistake somehow and I didn't investigate. The second time this happened (within a few months) I did investigate and the shipping company told me it was "returned to sender" despite months of delivering to the same address. HolistaPet provided no notification of any error at any point and didn't respond to emails or calls. So now they have the product I bought and my money. I'm not sure what that is if not theft. Additionally, the online interface has always been glitchy and a pain to deal with. The products seemed alright, but definitely not worth the hassle at this point.