Paid for but not delivered
I have ordered many rugs from this place (12?). While, I’m more or less satisfied for the price range, I have to say that most of them are slightly off as far as size and evenness. They often don’t even match the size of the pads suggested along with them to be the proper size. We’ve had to cut down pads to make them fit.Still, had I not had my most recent experience with them I would order again. I ordered a rug from them in February. It was said it would take 4-6 weeks. It is still not here. I have spoken to various people, written emails, texted them. I have been told multiple times it was ready to ship on a certain date and it has not shipped. At this point it was supposed to have shipped on 27 April. Guaranteed, via email by “Lorenz.” No tracking. Not shipped. And now I cannot even get them to respond to me. Almost $500 for a 2’x8’ runner. No response. This is made even more stressful by the fact that in January 2025, we lost our rental home in the Eaton fire. We have been starting from Ground Zero to refurnish and refill a home on a very tight budget. We got pretty much zero financial help and have had to blow through our savings. This is a very big deal for us. * Editing to add: apparently the company AGAIN wants my order number and information, which I have just provided. Again. I have a long list of emails directly from this company guaranteeing it would be shipped, I would get tracking information, etc. I don’t want to hear from somebody who is going to start at the beginning again. I want the rug. I want the tracking information. And I want it delivered. Edit #2: so far I have not heard anything from them regarding this or any of the emails they have sent me and I have replied to.