I have to make a video about my request asking when the firmware is being released for the Ender 3 S1 Pro (I didn’t)
As many other people stated the support is an insult to paying customers . I asked about the system fan gcode to control and when the firmware for the new Ender 3 S1 pro would be published for download AS THEY HAVNT and should have as part of the open source licence .I also asked how to adjust the Estps for the extruded as it didn’t seem to be in the menu . All very simple common questions that other 3d printing manufacturers answer in hours in a friendly manner sometimes with attachments of firmware versions ot confirm files . Recently I have found Qidi to be excellent they respond 24x7 and the support staff are bright and if they can’t answer they call their engineers . Their reply reads like something from a scam call centre My first and last creality product klipper firmware installation underway :)) the reply reads Like “I have no intention of telling you what you’ve asked and am engaging in wasting your time until you get bored / annoyed and bugger off “ So that’s them off my potentials for my print farm ————— 1. Hello, I suggest you provide the operation video so that I can judge the problem for you 2. Enender -3 S1Pro is a touch screen, which can be purchased and used Really I laughed for 10 minutes it’s for sure the worst support response I’ve had in decades I kid you not .