I have used Agoda over a dozen times
I have used Agoda over a dozen times, with that said, they are NOT a fraudulent site like many here suggest, resorts are often dives and you don’t know until you get there, I booked a Hotel on Agoda for the Philippines, the hotel notified me the Hot water boiler would be out for weeks, until they get the part, no way I was taking cold showers, the hotel couldn’t cancel the booking, only Agoda, I called Agoda and explained the situation, they were a bit reluctant, but in the end they DID cancel the booking after they confirmed the outage at the hotel, I was not charged anything.. Their a stand up company, HOWEVER, they DO mislead, the web site lures you in with very low rates, but when you checkout, you get sticker shock on taxes, fees or service charges, in many instances, they double it, A $42 “Green” tax for example at a resort in the Maldives will cost you $84 on Agoda, this is where they get you, on the fees! Fortunately I was able to book directly to the hotels web site and I saved myself over $400 for a 7 day stay! And I don’t have to deal with a middle man.. Travel sites are a rip off for the most part, but their not scammers, it’s all legal, it’s all about making a profit, no different than insurance companies, pull in as many premiums as possible and do everything possible to avoid paying on a claim.