Love the products, but terrible customer service
I love the products and they work extremely well for my skin. The reason for the 1-star rating is because of customer service. While everyone on the Proven side is extremely nice and kind, it's extremely difficult to get any issue resolved in 1 communication. This is partially due to the fact that there's no customer service phone number--only email, so even if you're very clear and explicit on what you need when emailing, there's going to be a response and questions and multiple email exchanges. This is frustrating and it takes a lot of time. I recently reached out to customer service to order 1 additional night cream and ask if there's any way to adjust my formula because of experiencing breakouts when using the day cream. My initial reach out was August 4th. It took 17 email exchanges where I had to keep explaining the issue over and over again to the same customer service agent. I didn't have resolution until August 21. The issues I was trying to resolve were: 1. I was out of night cream on August 4, I wanted to order 1 additional, out-of-cycle night cream. 2. I wanted to have my formula reviewed and learn my options for replacing my July set (not used / unopened) because I had been experiencing breakouts, clogged pores and blackheads on my May set. So if the July set used the same formulation as the May set, I wanted to see if I could get it replaced for something with more acne-fighting power. This could have been solved with one quick phone call as opposed to multiple hours spent reading & writing 17 different emails, over 18 days for this issue. Unacceptable from a customer perspective. Proven, I love your products and what they do for my skin, but if I have a repeat of this experience, I'm sad to say that you're going to lose a customer. Please get a customer service phone number or work on creating a new customer service email process where issues can be addressed and resolved in 1-2 interactions.