Worst Experience Ever
Here is a word of caution about Exploretrip About 2 and a half months ago I booked a ticket from Warsaw to Indonesia with Exploretrip. 3 days prior to departure I was sent an email that my ticket was cancelled due to some sort of verification problem from the bank. They promised that the money will return to my account in max 14 days. That was 2 and a half months ago and I'm still trying to get my money back. At first Exploretrip said that I simply had to provide some documentation to verify my identity which I did and they promised that the money would return back to my account (now it's been about 3 weeks into the case). Later on they said that the airline can't issue a refund due to Covid policies but they can change my flight (even though the cancellation of the flight had nothing to do with covid). Exploretrip seemed to understand my situation and they promised me a refund even if it has to go out of their own pockets within a month. After a month I called them again and it seemed like they forgot about their promise and told me they contacted the airline and they don't issue a refund and I have to accept the voucher (again, they, or the airline cancelled the flight and it had nothing to do with covid but some bank verification that didn't go through). I reminded them that they said that the refund is coming (I have the refund confirmation email) and that I'm not interested in the voucher. Last thing they said is that they are working on a case and they will give me a refund even if it's going to come from their own pockets (same thing as month ago) - and that they will give me a refund a month from now. My guess is that they may simply keep saying that month after month and that the case will not move forward. Customer service keeps mixing things up, they don't deliver on their promises and they make me chase them every single time. I can't rate this service low enough. Proceed with CAUTION!!!