Paid for NEW OEM, revceived USED & DEFECTIVE
I was initially excited when I found ipartsexpert website. The website is laid out nicely, the descriptions are good, the pictures are good.... so I went ahead and ordered 2 OEM LCDs for the Moto X4 and an LCD for the Moto 5G ACE ( which was described as high quality not OEM). When I received the LCDs they were well packaged and the shipment arrived quickly (12 days to the United States Southwest) . When I opened the box I was disappointed. The two Moto X4 LCDs were in fact a OEM but I could tell they had been used because the transparent green stickers on the back had been replaced with the graphite film that needs to be installed before assembly (oem lcds do not normally have this installed, it must be installed by the end-user). There were also adhesive stickers for the fingerprint reader, microphone and ear speaker grill already in place so I knew right away these two LCDs had been used. I connected them to one of my phones anyway. I turned on the phone and went into the settings menu (with a white background) and noticed significant color differences on the LCDs. The top of the lcd was a cool white color (meaning it was Snow White) , but as I looked down towards the bottom of the LCD, the color gradually changed to a warm color with a yellowish tint to it. (snow white color on top and yellow/white color on bottom). Both of the Moto X4 LCDs displayed this defect. The Moto 5G lcd looked different than the websites picture as well. I noticed the flex cable was all black whereas on the company's website, the lcd pictured has a large copper section at the base of the flex cable (to help with heat diffusion and better picture quality on the lcd) . I connected lcd to the 5g ace, and laid the into the plastic frame of the phone . I noticed a small Gap around the edges between the lcd edge and frame, and in order to properly seal the lcd to the frame, I would have to use a large amount of black cell adhesive to fill the gap which would look ugly and not be presentable to a customer, let alone not seal properly. When I powered on the LCD and put it side-by-side to a factory new Moto 5G Ace with each display set at 100% brightness, I noticed that the replacement LCD was about 70% as bright as the factory unit. When I took it outside in the sunlight, I could not even see the screen. This is unusable and unacceptable. The company offered to pay the return shipping and issue me a refund but after they told me this it started sounding Shady because they were saying they would inspect the LCDs first which sounded like a run-around so I went ahead and turned the matter over to PayPal. ipartsexpert did not respond at all to PayPal's request for information about this transaction, so I will let you draw your own conclusion as to why ipartsexpert did nothing. In the end I got my money back, otherwise I would have been out a bunch of money for used mediocre parts.