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Oliver

英国

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Nutriessential

I paid $207 and never received items or refund

Customers outside the US beware: I paid $196.50 for Pure Essentials vitamins from Nutriessential plus shipping to the UK (then an additional $10.95 was taken from my card a few days later). I received an email falsely claiming that the shipment had arrived, but it had not, and on investigation I discovered that it had been returned to the sender due to non-payment of customs charges. Nutriessential not only refused to refund or replace the missing item, but sought to solicit *more* money in order to release and reship the return item. The company claims the legal right to refuse to pay customs charges and to retain payment for the undelivered item, and I expect them to reiterate this in any reply to this review. But the objective fact remains that an international customer ordering from Nutriessential has zero guarantee of receiving the product for the price they paid for it, or of being refunded should the shipment fail. Nutriessential has also not addressed its practice of sending false delivery confirmation emails.

2026-06-24有帮助 1