Jehna listened to my issue and we found…ISSUES! She is quite diligent in her efforts to assist the client base.
Jehna listened to my issue and we found out there was an error in the system. This great follow up not only assisted me, but countless others who might have encountered the same issue, but either would not report it or not notice it. Regardless, her actions saved your company from losing business by taking care of the client and taking note for your system to be fixed to minimize client churn. Well done!