Terrible Experience with Customer Service
Heytutor's customer service is some of the worst I've ever experienced. (To be clear, my tutor is awesome.) This company, however, is terrible. In my short time working with them they charged my card TWICE without my permission. Hundreds of dollars each time. When I reached out to support the representative HUNG UP on me! She was so rude! And honestly I was being super polite and did nothing to warrant her attitude. I myself am a customer success manager, so I understand the industry and the day-to-day of CSMs. If I ever behaved as this person did I would lose my job and rightfully so. Work with another company to get started with a tutor. I wish I would have.