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Joe Franzetti

美国

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Yampu Tours

Yampu booked our trip to Alaska…

Yampu booked our trip to Alaska recently and they deserve a five-star rating. Monica took a special interest in my son and me. She knew that we needed the best scenery that Alaska could give and the best chances for animal viewing, particularly the giant Kodiak bears. From the first phone call to the last, Monica began doing her homework. The result was a splendid experience, without a glitch. All the transfers, private tours, and guides worked out to our complete satisfaction. Monica was hands-on before the trip as well as during the trip. She fine tuned every aspect. Any question or situation, she was a phone call away, even if it was her dinner time. She looked at our trip requirements and was constantly involved in the process of squaring the details before we were even on the first plane. She was also more concerned with our "food" situation than we were, often suggesting or booking new places while we were on tour. She treated us like family and tailored the travel experience to our needs. She researched everything, made decisions, checked back with us, even altered things when the weather did not cooperate. We couldn’t have asked for better management and all the excursions gave us memories—and more importantly for our art calendar—photographs. The final validation should come not from us but from people in Alaska. This is what we heard: “Your travel agent kept calling to get this done”; “your travel agent really fought for you to get this”; or “you can thank your agent for this!” Thank you, Monica and the Yampu team. Paul & Joe Franzetti

2021-09-08