Check properly before sign your contract
Support call is just like show off, didn't help to solve problems. You can try by asking manager name and you will get pain into your nerve. CS can tell me cannot review manager name because got many manager. I requesting the CS who is your direct superior, she cannot review due to PDPA,,,, sound craps,,,, Managers or manager without name , how good support can they give, best is bring in PDPA as an excuse (Joke of the Year) Now, let the whole SG know how ViewQwest work with those leaders without names... cannot imagine if our leaders behave like them,,, all managers hide under the carpet can't review name...I really nhappy not on support, is because of the router spoiled ( which is a loaner when i signed the contract for the past 4years ) The support guy tried his best to resolve , but failed due to no longer have loaner for user ( just like renting a car without wheels ). He asked his superior enable to have early renewer contract so i can get a new router. I really appreciated the support guy to have alternative solution for me. My question is my contract will be end of this year and i entitle 6 mths free when i signed current contract last year during promotion. I received an email, with early renewal contract attached, i called up their CS to confirm before I SIGN (Pls take note if happen to you). To my surprise, she told me that the 6 mths free will be forfeited, (does she know how much it cost for 6 mths 2GB subscription) I felt if I sign I been rob, so i rquest for manager or supervisor which i wish to clarify. To my astonishment, she reluctant to disclose (personally I can feel she been instructed not to) the rest of the story is as above mention. Written all these is to make people alert when come across such issue. i believed the company (ViewQwest) have started to lose more and more customers in the coming future. The management of the company need to come to alert or they had already done so, which they can accept one after another feedbacks keep following into them. Wish them all the best Incident of Router spoiled and support from technican was last week Renewal contract call was yesterday (10 Sep 2021, 16:20 -16:45 with interval of 3 times (each waited is 2-3 minutes) for the CS to check with her computer or superior.