Rihoas challenged a bank claim for an item they NEVER sent me
Rihoas challenged a bank claim for an item they NEVER sent me. They admitted the dress was unavailable, failed to provide the replacement I requested, then confirmed they had blocked the order yet still challenged my refund claim?!? Absolutely unacceptable. This was my first order with Rihoas and my last. I waited over a week only to be told the dress was unavailable. I agreed to a replacement, but customer service then failed to respond, so I cancelled it and requested a full refund. Their own emails confirm the original item was unavailable and that the order was blocked. No item was ever delivered to me. Despite this, Rihoas chose to challenge my bank dispute 35 days later?! I have kept all of their emails and have evidence of everything. Extremely unbelievably poor stock management, communication and customer service. I would never in the world recommend this company to anyone!!!