I was greatly disappointed with the way…
I was greatly disappointed with the way my purchase was packaged and delivered. It was a gift for my niece’s baby shower and, since I could not attend in person, I wanted it to arrive as a thoughtful and well-presented gesture on my behalf. Unfortunately, the package arrived in a very poor and unprofessional condition. It did not resemble the description provided on your website, particularly regarding the gift packaging and inclusion of a gift message. Instead of feeling confident and proud to have sent it, I felt embarrassed that this represented me at such a meaningful occasion. This experience was far below the standard promised. It was unacceptable, and I expected much better quality and care given the cost and your reputation. I brought the problem to your attention but you denied culpability saying that Petit Plume does not offer gift wrapping. That is NOT clear on YOUR website. I would not have bought the items had I known that.