Major decline since change in ownership
Getting unique molds produced by a small business can’t be easy, and I applaud the work that being done. Delays have always been common, but communication was generally consistent. There’s been a new owner since the summer and communication seems to have disappeared. The website is harder to navigate, and I’m highly disappointed by the decision to change the billing cycle without advance notice. I’ve cancelled my subscription for now. We’ll see if the new owner can get into the swing of things, but I’m not expecting much at the moment.