I have been using this company for over…
I have been using this company for over 10 years, but this past Christmas and order I received was lost. They wanted me to fill out a physical claim form and mail it in - no email - and I let them know that due to covid I did not have access to a printer so it would take time until I could access one (I usually went to the library but they were closed in my area at the time due to covid) but I did get it done a few months later. They never responded to my first notice about the delay, and after many more months I finally gave them a call. They claimed the never received the form and since so much time had passed they could no longer do anything for me - meaning they wanted to keep my $121.09 and not give me anything. They never mentioned anything about a time limit for returning forms and took no consideration for delays due to covid (tho their own website even even told customers their shipments could be later due to covid). I used paypal so I am submitting a fraud claim, but even if I get this resolved I don't see myself using this company anymore. I could have accepted not getting the items, I can't accept them just taking my money. Good buy right stuf.