Overcharges by inflating volumetric weight, really terrible customer service
I had a number of small packages sent to Vpost US warehouse, and I became suspicious when the volumetric weight claimed by Vpost was vastly higher than what the merchant told me the shipping parcel size was. I asked Vpost to provide photographic evidence from the warehouse about the actual parcel size (to prove that their volumetric weight is accurate) - of course, Vpost took 3-4 days before acknowledging ("we have sent your request to the relevant team") and then ... radio silence. Eventually I could not wait anymore and I shipped the items - using economy instead of standard shipping as I refused to be ripped off by Vpost. When the parcels arrived, I measured each parcel one by one and was shocked by just how alarming vposts' inflated volumetric weight and overcharge was: - of 5 parcels, 4 of them were inflated - one example: the actual shipped box was 0.432kg in volumetric weight. Vpost claimed and wanted to charge 2.3kg in volumetric weight. That's 500% inflation! I reached out to Vpost (along with actual photographic evidence on my part measuring the parcels), but as usual, it will probably take a month or two before anyone from vpost does anything with it.. I have been using vpost for many years and, shame on me, for not realising just how much I had been overcharged by vpost all these years. Remember - double check the volumetric weights from vpost and hold vpost to task for inflating volumetric weights yet not providing ANY photographic proof of parcel size / condition arriving at their warehouses.