Hands down one of the worst customer…
Hands down one of the worst customer service programs I have ever experienced. Maybe worse than Comcast/Xfinity. I had a non-working bike delivered on July 15. It took three weeks and five phone calls to customer service to get that rectified. The first four phone calls were essentially "oh just keep waiting" after a tech no-called no-showed, and they otherwise could not reschedule the appointment. Unbelievable. I had been doing classes on the app for months, and if I hadn't been doing that I would have cancelled the order all together. Peloton absolutely has some of the best classes and instructors, and it is hard to reconcile that with the absolutely terrible and unhelpful customer service. They hold themselves out as a premium fitness brand, and they will need to invest in their customer service to keep their customer base.