SHOCKING CUSTOMER SERVICE!!!!
SHOCKING CUSTOMER SERVICE!!!!! I have been a customer of yours for 9 years and send SO many parcels via your services each month and have spent so much money with you over the years. I had some glasses delivered to your warehouse in the UK and because you didn't log all of the glasses at once I only had one box sent and thought this was all of them. I spent $177 on that shipping and the box arrived and was a huge box with two smaller boxes and loads of paper. It could have been in a much smaller box. Then a few days after the first box you logged in two more boxes and are now trying to charge me another $400 to send those glasses. I then have called on a number of occasions saying I want those glasses repacked into smaller boxes. I am not paying total $600 for some glasses to be sent here! Also if you had logged all of the boxes together and I saw the total shipping bill I would have sent them back! I've also seen how the first lot of glasses were packed and the box size is ridiculous. I have said if any are broken then that is my problem. I have called about this countless times, then followed up with numerous increasingly irate emails and you ARE COMPLETELY IGNORING ME!!!!!!!! A loyal customer of 9 years who spends A LOT of money with you and you are treating me in a wholly unprofessional and arrogant manner. You don't just ignore longstanding and loyal customers. Get the boxes repacked - they are my glasses and I decide how they are to be packed!!!! Send me a reasonable shipping rate and get them to me. Also you are now charging me storage for these glasses (which I won't be paying) as it is your fault you are ignoring me!!! Also get someone to call me. AM OVER IT!!!!!! Re: CAS-5781485-S7N5J6 CRM:07432272