Wrong item, zero accountability – Royal Design, but definitely not Royal service
I ordered dinnerware from the Villeroy & Boch Lave series in turquoise – a color I already own and know well. What I received was clearly the “glacé” version, which is an entirely different color. I contacted Royal Design immediately, attaching clear side-by-side photos of the turquoise I already own vs. what they sent, along with images from both their own website and Villeroy & Boch’s official site that clearly show the difference. Despite all this, they stubbornly insist they sent the right item. No apology, no exchange, no responsibility taken. The only “solution” they offer is that I return the incorrect item at my own expense – costing me €45. Completely absurd. Royal Design? Maybe by name. But there’s nothing Royal about this service. Rude, dismissive, and completely unwilling to fix a mistake that is clearly theirs. Avoid.