Terrible customer service
My experience has been pretty awful. Their response to any problem is that it will be taken care of "soon". Not how, not why they cannot address right away, just that it will be addressed in the near future. I understand that there are factors out of their control that led to delays but each time I would inquire about when my dumbbells would arrive, they would indicate that it would be within a week or two. That went on for 4 months! When they did arrive this past week, they were completely damaged and I am back to getting assurances that they will get back to me "soon". Terrible company. Do not deal with them unless you want to be lied to for the next 4 to 6 months.