I had high hopes
I had high hopes, but as the trip planning continued, Trovo proved to be very hands-off. There was little to no communication with the retreat host or participants through their app. At one point 2 weeks before the trip, they changed our hotels without notifying us, while we were actively planning our logistics around lodging in their app. Finally, when an emergency prevented me from traveling, they showed zero flexibility. Even when I asked if someone else could take my place, they refused. First, I was told my money had already gone to the local operator, but when I said that’s fine — someone can attend in my spot — suddenly that wasn’t allowed either. Money comes before customers here. On top of that, there’s no phone number to call and speak to anyone directly. Disappointing experience all around, and I won’t be booking with them again. Will continue investing in programs like True Nature Travels.