Unrealistic routing + no preview before paying (refund only after complaining)
I used OnwardTicket.com for “onward proof” and the key issue is you don’t get to see the actual itinerary/routing before paying. After purchase, my booking was generated with a very unrealistic route (Bangkok → Jakarta routed via Japan), which completely defeats the purpose of a simple, believable onward reservation. If you’re buying onward proof, you need something that looks normal at a glance (direct or a sensible regional connection). A long detour like this is likely to raise questions at check-in/immigration, and I wasn’t comfortable relying on it. I contacted support and was told the routing is system-generated and that they couldn’t offer alternatives for my selected date. The response felt dismissive, especially because the whole problem could be avoided if customers could preview route options before purchase or select a preference (e.g., “direct/shortest realistic routing”, “no long-haul detours”, “regional connections only”). To their credit, they eventually processed a refund as a “one-time courtesy” (and said it may take up to 5 business days). However, it took unnecessary back-and-forth to get there. I booked my 'ticket' with a competitor who shows you the ticket before you buy