Non-responsive customer care
Purchased adjustable dumbbells at the height of Covid lockdown. Took much longer than advertised to arrive (somewhat understandable)....Used the dumbbells for a few months until one broke (a poor design/manufacture). Started a conversation with their customer care who sounded very understanding at first but then went silent and didn't respond to my follow-up emails. Checked their website today and looks like the company is no longer online. I guess they made their money by being opportunistic during Covid and by the looks of it left a lot of people dissatisfied. Perhaps a lesson for the future - trust brands you know?