Custom sizing still doesn’t fit
I had a horrible time with this company. I ordered a custom dress for a wedding that I am a bridesmaid in. The price is more than the listed cost of the dress, which I was okay with since I was getting it custom and figured that would save me some money on alterations. They asked for measurements and then they continued to ask me to remeasure as my proportions were “too large.” I decided to go to a tailor to be sure. I sent them over the professional measurements and they continued to insist that the measurements are wrong and not proportional. I insisted they were right as I had gotten them down by a professional. Then they wanted photos. I sent over some but they continued to ask for me for more. This emailing went on for over 20 emails, with them at some points saying the dress wouldn’t be able to be made with my measurements. I finally tell them to make the dress according to the measurements I had from my tailor and I wasn’t going back and forth anymore. I get the dress and the places that they said were “too large” to make to my measurements were actually fine. But the bust, the one area they didn’t have a problem with, was made extremely large. I measured it and it is not even close to the bust measurement I gave them. It’s so huge that I’m going to have to get it professionally fixed which is going to cost me even more money. This whole issue with the communication via email and then the dress not being made to all the given measurements has been very discouraging. The dress I received is nice quality and looks like the photos but the custom ordering just does not work. I was planning to use this site to order dresses for my own bridesmaids as my wedding is coming up but will not be doing so now as it’s been too much of a hassle and it’s not even right. ***The company has since reached out and has offered a partial repayment so I can get the alterations I need. ***