No refund, total of 20 months
My friend and I booked our flight with Explore trip in Jan 2020 to fly to India in April 2020 for $1624.94. Our flight got cancelled due to coronavirus and we requested for refund. We were repeatedly told that the airline is not processing refund at this time but is willing to give an open ticket for a year, I cannot fly because there is still many covid cases in India. I was told that I can apply for refund in Jan 2021 but cannot transfer my ticket to someone else. I spoke with their representative, Brett, and he sanctioned a refund for $1324.94 and told that I will receive my refund in 3-4 billing cycle. I received an email for the same to confirm my conversation with him. I didn't get my refund back, I called explore trip again on Oct 3 and I was told that they can try to extend my request for refund again but I won't receive the same refund I was promised in Feb 2021. I am told to wait 3 weeks but my friend has been waiting to hear back from them from 8 weeks now. It's been 20 months since my original purchase of ticket. There is no help and their representative are very rude and disrespectful. I made a mistake booking through them, websites like this are a disgrace and should be banned. I demand a FULL REFUND.