Cancelled order and the refuse to pay a refund
I ordered goods three weeks prior to an event and checked they would arrive on time when I ordered. I was told if I paid extra for express postage they would arrive in time. Three days prior to the event I contacted them and they hadn't even sent the goods. I was very upset and cancelled the order. They said that would be fine and I would receive a full refund. They then sent the goods a week later and are refusing to refund me. Customer service were rude, unhelpful and even mocked me. What a horrible experience. NEVER BUY FROM THESE PEOPLE.