SCAM As others have said
As others have said, this is a scam. I ordered at the start of October, within a couple of days, received tracking details, then as soon as the tracking update got into Australia. It stopped updating. This was Nov 1st. I reached out to support, they assured me it's in the way, and they would contact the shipping partner. I gave it two more weeks, reached out again, same answer, another week, reached out again, same answer. And repeated this process week after week. It's now Nov 4th, nothing has changed with tracking, support gives the same answer, refuses to let me know who the shipping partner is, and refuses to refund me. Lucky I ordered with PayPal and just got a refund through them.